In my previous article, I shared what I learned by talking to 25 Process Designers. Since publishing, I’ve continued having conversations, and every time I had a discussion with someone, I got the question: “What is Process Design?” — Many still don’t know what Process Design is, and don’t understand its value. Today, I want to explain what it exactly is. To do this, I need to break up the question in two parts. First I’ll explain what I mean with process. After this I’ll explain what a…